"Nice cars. On time. Good customer service. Perfect."
HANNAH OLAITAN
"Amazing driver!"
ARANVIR NERWAN
"Hi there
I have spoken on the phone to you to cancel my booking in advance and get a refund for this.
However, I still got sent a driver. And now, I am trying to get my refund and this has still not been processed after 4 working days of back and forth with the team.
This is a small administritive matter that can be resolved in minutes, I did not make the journey - so why the delay in refunding.
I now fear that I will never see the money back in my account. I have paid £337.50 for a journey that never happened. Would not recommend.
Please issue my refund!!"
ZITENG WANG
"good"
ALAN MATHERS
"Overall very good. Only issue is that, after having booked and paid, I was asked (a day before) to pay a £20 additional fare to upgrade the vehicle to size we needed. Not sure why that was the case."